Terms of use

Effective Date: January 1, 2025

Studio Donna Salon Spa is committed to providing a high-quality experience to all of our clients. By booking an appointment or purchasing any of our services or products, you agree to the following terms and conditions.

Customers will receive advertisement messages for our services and products.

Message frequency varies.

Customers will receive promotional and informational messages daily. Message and data rates may apply.

To stop receiving messages, text STOP to 425-258-4941

For assistance, text HELP to 425-258-4941

For more information on how we handle your personal data, please refer to our Privacy Policy. https://www.studiodonna.com/privacy-policy/

 Booking

Clients must provide accurate personal information when booking appointments.

 Late Arrivals:

Arriving late may result in a reduced service time or the need to reschedule, depending on availability.

Cancellations:

Cancellations or reschedules must be made at least 24 hours in advance. Failure to do so may result in a cancellation fee of [insert fee].

No-Show Policy:

No-shows may be subject to a fee equivalent to the full cost of the missed service.

 Payments and Refunds

Payment Options:

We accept [list acceptable payment methods]. Full payment is due at the time of service.

Refund Policy:

All service sales are final. However, if you are dissatisfied, please contact us within 3 days to discuss a solution.

Product Returns:

Unopened and unused retail products may be returned within [X] days of purchase with proof of purchase for a refund or exchange.

 Gift Cards:

Gift cards are non-refundable and cannot be redeemed for cash. Lost or stolen gift cards cannot be replaced.

 Health and Safety Client Responsibility:

It is the client’s responsibility to inform staff of any medical conditions, allergies, or sensitivities before receiving services.

 Hygiene Standards:

We adhere to strict hygiene and safety protocols for the safety of all clients and staff.

 Liability:

We are not responsible for any personal injury, loss, or damage to personal belongings while on our premises.

 Privacy:

All client information is kept confidential. We do not share your personal information with third parties without your consent.

 Promotions and Discounts:

Promotions, offers, and discounts are subject to terms and may not be combined. Expired promotions will not be honored.

 Changes to Terms:

We reserve the right to update these terms at any time. Changes will be posted on our website and effective immediately.

 Contact Information For any questions or concerns regarding our Terms and Conditions, please contact us at info@studiodonna.com

Studio Donna Salon Spa 425-258-4941 2944 Colby Ave Everett, WA 98201 info@studiodonna.com